Fast Answer Questions

If you placed your order with a registered Áo Dài Lâm Anh account: Simply log into your account, head over to the “Orders” section, click on the order you’d like to follow, then hit “Track Order” to view your shipping status.

The average production time is 10–14 business days, depending on the complexity of the design and embroidery. A detailed timeline will be shared once your order is confirmed.

If your package is returned to us by the courier because it wasn’t collected in time, we’re truly sorry—but Áo Dài Lâm Anh is unable to automatically resend it.

You can still request a redelivery by emailing us at [email protected]

Note: A re-shipping fee will apply, which must be covered by the customer before the package can be sent again.

If the package has NOT be shipped it yet, we can assist you with updating your address.

Once the package has been shipped, we are unable to change the address on our end. The customer will need to contact the carrier directly. Please note that changing the address while the package is in transit may result in a longer delivery time.

For Domestic Orders (within Vietnam): All packages are shipped from our studio in Hà Nội. Standard delivery usually takes 2–5 business days, depending on your location and the delivery service selected.

For International Orders: We currently do not have fixed transit time estimates available. Shipping times vary based on the destination country and selected courier.

📩 If you’d like an estimate for your specific country, feel free to email us at [email protected] and we’ll gladly assist!

If your order shows as delivered but you haven’t received it yet, here’s what we recommend:

Double-check your shipping details Please verify that the shipping address you provided is correct. If any details—like apartment number, building name, or street digits—were incomplete, your package might have been delivered incorrectly. If this happens, we recommend contacting the courier directly to gather more information.

Ask your neighbors or building management Occasionally, delivery drivers may leave your package with a neighbor, front desk, or security staff if they’re unable to reach you directly. It’s worth asking around.

Please note: Once a package is marked as delivered by the carrier, Áo Dài Lâm Anh cannot take responsibility for lost, stolen, or tampered parcels.

💬 If you’ve received your package but an item is missing, don’t worry—we’re here to help. Just email us at [email protected] and our team will assist you promptly.

Absolutely! We provide nationwide delivery across Vietnam via trusted courier services. Rental items require a security deposit, following our store policy.

Yes. We currently ship to North America (U.S. & Canada) for both custom-made and rental products.

You can order directly through our website, and our team will reach out to confirm your measurements, design details, and available payment methods (international transfer, PayPal, etc.).

The average production time is 10–14 business days, depending on the complexity of the design and embroidery. A detailed timeline will be shared once your order is confirmed.

Registered Customers If you placed your order using an Áo Dài Lâm Anh account, you may cancel it anytime before it ships through your personal account dashboard—quick and easy.

Guest Checkout If you checked out as a guest, no worries! Just contact us at [email protected] and we’ll help cancel your order as long as it hasn’t shipped yet.

Orders canceled before shipping will not be charged a delivery fee.

Return Window: If you’re not completely satisfied with your order, you may submit a return request within 10 days of delivery.

Timely Shipping Required: Please ensure the return package is shipped back as soon as possible so we can process your refund on time.

Quality Check: Once your return arrives at our facility, please allow up to 48 business hours for our team to review the item’s condition and verify that it meets our return criteria.

Refund Options: Refunds will be issued either as store credit or returned to your original payment method—typically within 72 business hours after we complete the inspection.

📌 Items returned after the 10-day window may not be eligible for a refund. We appreciate your understanding.

At Áo Dài Lâm Anh, each design is made with deep care and intention. Because many of our collections are limited or made-to-order, we kindly ask all customers to follow our return guidelines so we can treat everyone fairly.

🧵 We may not be able to accept returns if:

• The item has been worn or used
• The tag is missing or damaged
• The product has stains, damage, or noticeable odors
• The product was marked as a final sale
• The freebie gift box (if included) is not returned with the item
• Any promotional gifts or freebies from the original order are not returned

Please note: Unqualified return items cannot be resent and may be donated to local charities as part of our sustainability commitment. Thank you for understanding!

At Áo Dài Lâm Anh, we want your shopping experience to feel just as graceful as your áo dài. If your package appears to be lost in transit or hasn’t arrived as expected:

We’ll be happy to resend your item at no extra charge

Simply email us at [email protected] so we can assist you right away

Please note: This applies to verified cases of lost parcels before delivery is confirmed. We’re unable to offer free replacements for issues caused by incorrect addresses or after delivery confirmation.

We do not offer exchanges. You can return the item for store credit and place a new order.

International: Visa, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay, PayPal.

Domestic (Vietnam): Visa, Mastercard, Bank transfer and bank QR code payments.

Taxes are based on your delivery address. Prices and payments are shown in either

• Canadian Dollars (CAD)
• Vietnamese Dong (VND)

depending on your location.

Some styles allow for minor adjustments to ensure a better fit. For more detailed alterations, we recommend our custom tailoring service to ensure the best experience.

For each available rental item comes with a size chart to help you choose the best fit, so don’t worry!

Yes, all rental garments are professionally dry-cleaned and carefully prepared before being sent out.

If you experience any issues with your rented item, please contact us right away so we can assist you promptly.

HAND-WASH ONLY OR PROFESSIONAL DRY-CLEANING

Do not soak, machine wash, dry, or use bleach.

Air-dry the item. For pieces with rhinestones, ensure they’re fully dried after washing to prevent rust.

After your purchase, you’ll receive an automatic confirmation email. Your order number will begin with “OR-” followed by a series of digits (e.g. OR-12345678). If you need help, feel free to contact us at [email protected]

You’ll receive an automatic confirmation email after your purchase.

If you don’t get one, please reach out to our customer service at [email protected] for assistance.

We’re truly sorry this happened.

Please contact us right away at [email protected], and we’ll do our best to assist you promptly.

If you received a wrong item or something is missing from your order, please contact us immediately at [email protected].

We’ll do our best to resolve the issue as quickly as possible!

Yes! We offer made-to-measure áo dài, allowing you to customize fabric, colors, designs, and embroidery. Our team will guide you through online measurement assistance or provide in-person fitting at our Flagship store at 57 Trần Xuân Soạn, Hanoi, Vietnam.

The average production time is 10–14 business days, depending on the complexity of the design and embroidery. A detailed timeline will be shared once your order is confirmed.