{"id":1022,"date":"2025-10-12T06:43:57","date_gmt":"2025-10-12T06:43:57","guid":{"rendered":"https:\/\/adla.site\/?page_id=1022"},"modified":"2025-10-13T01:28:29","modified_gmt":"2025-10-13T01:28:29","slug":"return-and-shipping-policy","status":"publish","type":"page","link":"https:\/\/adla.site\/vi\/return-and-shipping-policy\/","title":{"rendered":"Return and Shipping Policy"},"content":{"rendered":"<p class=\"\"><\/p>\n\n\n\n<div class=\"nfd-container nfd-p-lg  nfd-wb-faq__faq-7 is-style-nfd-theme-light wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"nfd-text-md nfd-p-card-sm nfd-rounded nfd-text-contrast nfd-shadow-xs wp-block-details has-base-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;font-style:normal;font-weight:500\"><summary>Return Policy<\/summary>\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong>Vietnam<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Purchases: <\/strong>Returns accepted within 7 days of receipt. A prepaid return label may be provided upon request. <\/li>\n\n\n\n<li class=\"\"><strong>Rentals<\/strong>: Please return within 2 days after your event using the prepaid return label included with your order (if applicable).<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Canada<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Purchases<\/strong>: Returns accepted within 10 days of delivery. We provide a prepaid return label for Canadian addresses.<\/li>\n\n\n\n<li class=\"\"><strong>Rentals<\/strong>: A return shipping label will be included in your rental package.<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>US<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Purchases: Returns accepted within 14 days of delivery. Customers are responsible for return shipping.<\/li>\n\n\n\n<li class=\"\">Rentals: Not available in the U.S.<\/li>\n<\/ul>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">Free return labels are available only in Canada and Vietnam, subject to eligibility. The shipping carrier will be determined by us.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">STORE CREDIT: you\u2019ll receive the full amount as credit linked to your purchase email. Credits can only be used under the same email and are non-transferable.<\/li>\n\n\n\n<li class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">ORIGINAL PAYMENT: a 10% transaction fee will be deducted.<\/li>\n<\/ul>\n<\/details>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/adla.site\/vi\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\" data-trp-original-action=\"https:\/\/adla.site\/vi\/\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Search products\u2026\" value=\"\" type=\"search\" name=\"s\" required \/><input type=\"hidden\" name=\"post_type\" value=\"product\" \/><button aria-label=\"Search\" class=\"wp-block-search__button wp-element-button\" type=\"submit\" >Search<\/button><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"vi\"\/><\/form>\n\n\n<details class=\"nfd-text-md nfd-p-card-sm nfd-rounded nfd-text-contrast nfd-shadow-xs wp-block-details has-base-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;font-style:normal;font-weight:500\"><summary>Purchase Return Policy<\/summary>\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">We are open from 8 AM to 6 PM, Monday to Saturday. We&#8217;re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.<\/p>\n<\/details>\n\n\n\n<details class=\"nfd-text-md nfd-p-card-sm nfd-rounded nfd-text-contrast nfd-shadow-xs wp-block-details has-base-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;font-style:normal;font-weight:500\"><summary>Shipping Policy<\/summary>\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">We currently ship orders both <strong>nationwide within Vietnam<\/strong> and <strong>internationally to North America (U.S. &amp; Canada)<\/strong>. Please read the information below for detailed timelines, fees, and shipping procedures based on your location.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>1. Domestic Shipping (Vietnam)<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Delivery Partners<\/strong>: We work with trusted couriers such as Giao H\u00e0ng Nhanh (GHN) and Viettel Post.<\/li>\n\n\n\n<li class=\"\"><strong>Processing Time<\/strong>: Orders are packed and shipped within <strong>1\u20133 business days<\/strong> for ready-to-wear items. Custom orders will follow the agreed production timeline (usually 10\u201314 working days).<\/li>\n\n\n\n<li class=\"\"><strong>Shipping Time<\/strong>: 1\u20134 business days, depending on your location.<\/li>\n\n\n\n<li class=\"\"><strong>Rental Orders<\/strong>: Rental outfits are shipped <strong>2\u20133 days before your scheduled usage date<\/strong> and must be returned as agreed. Asecurity deposit may apply.<\/li>\n\n\n\n<li class=\"\"><strong>Fee<\/strong>: Standard shipping fees apply and will be calculated at checkout based on address and weight.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">2. International Shipping (U.S. &amp; Canada)<\/h5>\n\n\n\n<p class=\"\"><strong>Service Area<\/strong>: We currently ship to the U.S. and Canada for both <strong>purchased and custom-made items<\/strong> (rental service is not available outside Vietnam).<\/p>\n\n\n\n<p class=\"\"><strong>Courier<\/strong>: We ship via major international carriers such as DHL, UPS, or VNPost Global.<\/p>\n\n\n\n<p class=\"\"><strong>Processing Time<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Ready-to-wear items<\/strong>: ship within 3\u20135 business days.<\/li>\n\n\n\n<li class=\"\"><strong>Custom orders<\/strong>: will follow the confirmed tailoring timeline.<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Delivery Time<\/strong>: 7\u201314 business days depending on destination and carrier.<\/p>\n\n\n\n<p class=\"\"><strong>Customs &amp; Duties<\/strong>: Please note that recipients are responsible for any applicable <strong>import duties or taxes<\/strong> imposed by local authorities.<\/p>\n\n\n\n<p class=\"\"><strong>Fee<\/strong>: International shipping rates will be calculated based on destination and total weight, shown clearly at checkout.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">3. <strong>Tracking &amp; Support<\/strong><\/h5>\n\n\n\n<p class=\"\">Once your order is shipped, you will receive a tracking number via email. If you need help locating your parcel or have a deadline to meet, don\u2019t hesitate to email us at <strong>adlacustomers@gmail.com<\/strong> \u2014 we\u2019re here to support you.<\/p>\n<\/details>\n<\/div>\n\n\n\n<details class=\"nfd-text-md nfd-p-card-sm nfd-rounded nfd-text-contrast nfd-shadow-xs wp-block-details has-base-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;font-style:normal;font-weight:500\"><summary>Return Instructions<\/summary>\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong>Step 1:<\/strong>&nbsp;Enter your order number (without #) and the email used for your purchase.<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong>Step 2:<\/strong>&nbsp;Select the items and quantity you want to return. Please include all items in one request.<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong>Step 3:<\/strong>&nbsp;Choose your return reason \u2014 your feedback helps us improve!<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong>Step 4:<\/strong>&nbsp;Choose your refund method:<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">\u2022\u00a0<strong>Store Credit:<\/strong>\u00a0Full refund as credit linked to your email (non-transferable, same email only).<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">\u2022\u00a0<strong>Original Payment:<\/strong>\u00a010% fee deducted for bank transaction cost.<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong>Step 5:<\/strong>&nbsp;Choose your shipping method:<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">\u2022&nbsp;<strong>CFR Label:<\/strong>&nbsp;Free return label (US only, carrier decided by us).<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">\u2022&nbsp;<strong>Ship on Your Own:<\/strong>&nbsp;Use any carrier and send us the tracking info.<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong>Step 6:<\/strong>&nbsp;Please send back your items&nbsp;<strong>within 10 business days<\/strong>&nbsp;after the label is issued.<\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong><u>Return May Be Rejected If:<\/u><\/strong><\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong><u>\u2022 Item is worn, stained, has odor, or tag is removed\/damaged.<\/u><\/strong><\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong><u>\u2022 Item is a final sale.<\/u><\/strong><\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\"><strong><u>\u2022 Freebie box or promotional items are missing.<\/u><\/strong><\/p>\n\n\n\n<p class=\"nfd-text-base nfd-text-faded\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:400\">Thank you for understanding and supporting our business \ud83d\udc9c<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<p class=\"\"><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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